Retail customer journey planning

The virtuous retail journey.

We help our clients map out their customers journey, from their first brand touch point, through to conversion and on into re engagement and beyond. By understanding this brand journey we can understand how we can create closer relationships with clients, building trust and therefore creating a strong customer bond.

We do this through many means, from starting out with traditional promotion, through urban messaging, social media messaging, branded content, all the way through to re engaging through messaging and follow up calls etc.