Customer data silos prevent omnichannel engagement. How do you create unified experiences when average customers use 10 touchpoints?

Data silos are organisational failures, not technical ones. We don't just integrate systems; we align intentions. Our "unified engagement architecture" treats customer data as a shared asset, not departmental property. 

We map customer journeys to identify data handoff points, then build bridges that preserve context across touchpoints. Our solutions include lightweight integration layers that connect without massive infrastructure overhauls. We also establish "engagement memory"—ensuring every interaction builds on the last, regardless of channel. The magic happens when customers feel known, not tracked, across their entire journey. 

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